It is critical for your sales people to have excellent communication skills when they are face to face with your clients.

"Communication Essentials for Sales" gives your sales people the opportunity to see themselves as perceived by their customers and make behavior changes that create successful sales calls.

Studies show that people buy on emotion and justify with fact. Excellent communication skills enhance the opportunity to establish trust and credibility.

To be aware--and change--distracting habits, a system of feedback is needed. Through videotaped exercises and professional feedback, your sales representatives will learn how to maximize what is working well for them and eliminate what is getting in their way.

Often, it is not "what" the sales person is saying but how they are interacting and presenting the solution that may be holding them back. "Communication Essentials for Sales" will hone your sales representatives' listening, questioning and delivery skills. The ability to connect with their clients is crucial to their success.

1-Day Workshop
1 Consultant
Maximum 10 Participants

COMMUNICATION SKILLS:

Delivery

• Posture- to project confidence
• Pausing- eliminating non-words (uh, uhm, like) for concise, clear messages
• Eye Connection- the number one skill for establishing Trust and Credibility
• Voice and Vocal Variety- create interest and enthusiasm, consistent with message
• Gestures- to help listener visualize and maintain interest
• Personal Style- each individual is encouraged to use their authentic style

Listening

• Consequences of Poor Listening
• Listener Assessment- Understanding your listening style
• Active Listening
• Barriers to Effective Listening

Probing

• Uncovering the real needs and issues
• Understanding customer resistance
• Developing trust and rapport